Shipping Policy
DELIVERY TERMS
We try to ship your order the same day it is placed, and you'll be notified by mail and/or phone about your order's progress.
Domestic: Delivery times for domestic orders vary, but generally they're delivered within 7-15 days.
International: Delivery times for international orders can take 10-20 days, depending on where your order is going.
Change of Address: If you want to change the delivery address or contact information for a recipient, please email us at gulabbokurtis@gmail.com. We will work with our logistics partners to update the information.
Quick Delivery: If you need something delivered quickly, you can email gulabbokurtis@gmail.com. We will do our best to get the order delivered within the preferred time frame. This applies to any urgency, occasions, or life events.
In Event of Delayed Delivery: In the event that the delivery time is exceeded, we are committed to getting the order to you as soon as possible. We use third-party delivery partners, and we are not responsible for delays caused by things outside of our control. If there are service interruptions, we cannot guarantee on-time shipment.
SHIPPING COSTS
India: If you make a purchase at our store, we will automatically include free shipping for orders within India.
International: If you're ordering something from outside of India, your shipping cost will be based on your location and will be calculated at the time of checkout. We also collect payment for shipping costs when making a purchase.
CANCELLATION
If you decide after making your purchase that you no longer want the item, please email us and we will try to work with you to get your order cancelled.
STOCK MANAGEMENT
We try to keep accurate stock levels on our website, but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will contact you to ask for your preference, and we would be happy to help you with whatever decision you make with respect to your order.
TAXES
GST: GST is a tax that is charged on all domestic orders. This tax is already included in the prices displayed for all products.
Import Duties: Sometimes when you order things from other countries, the government may charge you extra for that order because it's an import. This could be taxes or duties. We at Gulabbo always tell our customers about these potential costs before they order. If you refuse to pay duties and taxes upon arrival at your destination country, Gulabbo will not be held responsible if orders don't get delivered, and they can't help you with anything else.